Refund policy

Return & Refund Policy

At WAGGO, we want you to receive your order in proper condition. We accept returns and refunds only for products that are defective or damaged upon delivery.

1. Eligibility for Returns

To be eligible for a return:

  • You must contact us within 3 days of receiving your order.

  • The product must be defective or damaged upon delivery.

  • You must provide clear photos and/or videos showing the defect or damage.

  • The product must not have been intentionally damaged, misused, modified, or improperly handled.

  • Returns for reasons such as change of mind, personal preference, incorrect size, or simply not liking the product will not be accepted.

2. How to Request a Return

If you receive a defective or damaged product, contact WAGGO within 3 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos/videos showing the defect or damage

After reviewing your request, we will confirm whether the return is eligible and provide further instructions.

Do not send the product back without receiving confirmation from WAGGO first.

3. Refunds

If your return is approved, you may be eligible for a refund or replacement, depending on the circumstances.

For approved refunds, the refund will be processed after the returned product has been received and inspected.

Refunds will be issued to the original payment method where applicable. For Cash on Delivery orders, WAGGO may request valid bank account or UPI details to process the refund.

4. Non-Returnable Situations

Returns and refunds will not be accepted for:

  • Change of mind

  • No longer wanting the product

  • Personal preference

  • Accidental damage after delivery

  • Damage caused by misuse or improper handling

  • Normal wear and tear

  • Products altered or modified by the customer

  • Claims made more than 3 days after delivery

5. Damaged Package

If your package appears visibly damaged when delivered, please take photographs or a video of the package before opening it and contact us as soon as possible.

6. Contact

For return or refund requests, please contact WAGGO through the contact details provided on our website. Include your order number and evidence of the defect or damage so that we can review your request promptly.

WAGGO reserves the right to reject return or refund requests that do not meet the conditions outlined in this policy.